Terms and Conditions

 

Welcome to LessthannoneGreaterthan.com.

These terms and conditions apply to the purchase and sale of products (“Products”) through www.lessthannonegreaterthan.com (the “Website”). By placing an order for such Products, you agree to be bound by, and accept, these terms and conditions. These terms and conditions are subject to change by Tillsonburg Apparel Ltd. (referred to as "us" or "we") without prior written notice at any time, in our sole discretion. The latest version of the terms and conditions will be posted on this Website, and you should review these terms and conditions prior to purchasing any Product. These terms and conditions are an integral part of the Website terms and conditions that apply generally to the use of our Website. You should also carefully review our PRIVACY POLICY before placing an order for goods through this Website.

 

  1. Site Contents

Unless otherwise noted, all materials on this website, including text, images, illustrations, icons, photographs, music, sounds, video clips and other materials, and the copyrights, trademarks, service marks, trade dress and other intellectual property in such materials (“LessthannoneGreaterthan.com Content”) are owned, controlled or licensed by LessthannoneGreaterthan.com and its Affiliates. LessthannoneGreaterthan.com Content is provided for your personal, non-commercial use.  No right, title or interest in downloaded LessthannoneGreaterthan.com Content is transferred to you as a result of any such downloading or copying.  Unless expressly stated to the contrary, you may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or exploit LessthannoneGreaterthan.com Content in any way.

 

  1. Order Acceptance and Cancellation

Your receipt of an electronic, or other forms of, order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Orders placed using Site Credit will be available immediately to use once the order is canceled. Promotions will be refunded and reactivated in your account, as long as the promotion has yet to expire.

 

  1. Payment Terms

Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, shall be as follows:

All orders are subject to verification for security reasons. You will be contacted and will have 48 hours to complete the verification process. If you do not respond after such time, you will be notified and the order will be canceled and refunded in the original payment method.

 

  1. Changes in Products and Pricing

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice. All pricing for the Products is subject to change and all prices are stated in U.S. Dollars.  Prices displayed in the other currencies are converted from U.S. Dollars according to the most up to date conversion rates. For all of our prices and Products, we reserve the right to make adjustments due to changing market conditions, Product discontinuation, manufacturer price changes, errors in advertisements, and other extenuating circumstances. If the price of an order change after you’ve paid, your order will be canceled and your monies refunded.

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

 

  1. Taxes and International Duties

Please note all international packages may be subject to duties and taxes. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.

 

  1. Shipping Policy

We offer a variety of shipping options to meet your shipping needs. Please check the shipping options at checkout for specific delivery options and fees. No C.O.D. orders can be accepted.

Unless otherwise specified, the normal shipment methods are:-

United States:

Shipment Method Estimated delivery time Shipping Cost
Standard Shipping 4 - 7 business days $21.00 Complimentary*
Express Shipping 1 - 3 business days $29.99

Hong Kong:

Shipment Method Estimated delivery time Shipping Cost
Standard Shipping 4 - 7 business days $10.00 Complimentary*

 

*Standard Shipping is complimentary for the limited time only.  It is subject to change without prior notice.

**Please contact us at customercare@lessthannonegreaterthan.com if your destination country is not on our list.  

The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

These shipping terms, including the terms set forth in our Shipping Guidelines, are accepted by you by placing an order with us.

LessthannoneGreaterthan.com is also not responsible for any international shipping delays caused by the customs clearance process.

 

  1. Advertising Disclaimer and Trademarks

We attempt to be as accurate as possible with Product descriptions and prices. However, we do not warrant that Product descriptions or prices are accurate. In the event that a Product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or Product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for Products listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit or debit card has been charged. If your credit or debit card has already been charged for the purchase and your order is canceled, we shall immediately issue a refund to your credit or debit card account in the amount of the charge and advise you of the canceled order. If you are not completely satisfied with your purchase, you may return it in accordance with our Return Policy, as set forth below.

 

  1. Limitation of Liability

In no event shall we or our suppliers have any obligations or liabilities to you or any other person for loss of profits, for loss of business or use, or for incidental, punitive, special or consequential damages, whether based on contract, tort (including negligence), products liability, or any other theory or form of action, even if we have been advised of the possibility thereof, arising out of or in connection with the sale, delivery, or use of the Products. Our sole and entire maximum liability (and the liability of our suppliers) for any reason, and your sole and exclusive remedy for any cause whatsoever, shall be limited to the actual amount paid by you for the Products you have ordered through our Website. Some jurisdictions do not allow the limitation or exclusion of liability for certain damages, so the above limitations and exclusions may not apply to you to the extent such jurisdiction’s law is applicable to your purchase of Products.

 

  1. Return Policy

LessthannoneGreaterthan.com offers

Returns can be refunded as Site Credit or to the original method of payment, where applicable. 

Faulty Products

Products that are received damaged or become damaged by a manufacturing fault within fourteen (14) Days of purchase are considered faulty. Items that become damaged as a result of normal wear and tear are not considered to be faulty. LessthannoneGreaterthan.com will determine, in its sole judgment and discretion, whether the damage is as a result of normal wear and tear or some other reason.

Damaged or faulty products will be replaced or repaired, where possible and subject to availability. Where possible we will offer to repair the faulty item. If a product cannot be replaced or repaired, you maybe entitled to a full refund.

Late Returns

Any product returned outside of the 14-day return policy is at the discretion of LessthannoneGreaterthan.com, and may not be accepted or only accepted for Site Credit.

Product Colors

We have made every effort possible to ensure the colors are displayed as accurately as possible. LessthannoneGreaterthan.com cannot guarantee your computer’s monitor will accurately display the true color. If you have any questions about the color of an item please contact 
CUSTOMERCARE@LESSTHANONEGREATERTHAN.COM prior to placing your order.

Returns Process

You can submit Return requests by e-mail for your order you purchased. Where the dispatch has been made, you may request for a Refund after the goods are delivered within 14-day (unless where physical damage is found when your order is delivered, you must notify us immediately); to submit the request, simply email us with the order details to start the process.  Where you are eligible for a return, you will receive a “Return Requested” email confirmation with a copy of the label, instructions, and international commercial invoices (where applicable) attached.  All shipping and handling fees are non-refundable.

 

  1. Contests and Promotions

On occasion, LessthannoneGreaterthan.com issues promotional codes, site credits, and similar “gift certificates” which will provide a credit towards a purchase on the Website when redeemed at checkout. These codes are non-transferrable and are to be used only by the intended recipient. In particular, LessthannoneGreaterthan.com reserves the right to cancel a promotion and/or to reject redemption of a promotional code when the total value of the promotional code exceeds a certain value, generally the price of the item for which the promotional code is used.

Promotions are only eligible for full-priced products and are limited to one per transaction. Minimum spends may be required and will be communicated on any correspondence. Where a promotion has been communicated via email, the promotional code is non-transferable and the email address provided during checkout must be the same as the email address to which the promotion was sent.  LessthannoneGreaterthan.com shall not be liable to any customer for any financial loss arising out of the refusal, cancellation or withdrawal of a promotion or any failure or inability of a customer to use a promotional code for any reason.

Promotional codes do not cover the costs of any shipping, duties, and/or regional taxes where applicable. These are to be paid by you.

All promotions have an expiration date which will be indicated in your account or in any communication to the customer.

Any and all LessthannoneGreaterthan.com contest rules and regulations will be communicated directly to the customer.

 

  1. Applicable Law

These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof. These terms and conditions may not be altered, supplemented, or amended by the use of any other documents. The laws of Hong Kong, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this Website and the purchase of Products.

 

  1. Disputes

Any dispute, or claim relating in any way to your visit to our website or to products or services sold or distributed by LessthannoneGreaterthan.com will be subject to confidential binding arbitration in Hong Kong, rather than in court, except that you may submit for claims in small claims court if your claims qualify. Arbitration will not include any judge or jury, and court review of an arbitration ward is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms of these Conditions of Use as a court would. The arbitration shall be conducted, and documents presented, in English; or be accompanied by an English translation of the documents. The Arbitration award will state the reason(s) upon which the award is based.